Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify available operating systems

1.1 Compare and contrast different OS

1.2 Identify and demonstrate knowledge of basic OS features

1.3 Research OS vendor sites to obtain technical specifications and system requirements

1.4 Install and configure the OS using features such as Internet Information Services (IIS)

1.5 Determine licensing, hardware and security requirements and provide recommendations to appropriate person

2. Install, configure and optimise operating systems

2.1 Install, configure and test the OS using the installation components and boot utility options

2.2 Use the OS user interface to correctly configure the installation

2.3 Identify different directory structures and demonstrate management of virtual memory

2.4 Optimise system to meet organisational requirements

2.5 Document system according to organisational requirements

3. Resolve problems using tools

3.1 Identify command line options and system tools available to troubleshoot problems

3.2 Identify specific problems and implement strategies for resolution

3.3 Use options and tools to resolve common operating system issues

4. Provide instruction for new operating system implementation

4.1 Provide one-to-one instruction about changes to the client or users as required

4.2 Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

Skill 

Performance Criteria 

Description 

Reading

1.1-1.3, 1.5, 2.3, 3.1, 4.2

• Researches and analyses technical textual information and numeric data to source solutions and determine necessary actions

Writing

1.5, 2.5, 4.2

• Uses clear and technical language and formats appropriate to the task to record and convey information, requirements and recommendations

Oral Communication

1.5, 4.1, 4.2

• Uses clear and precise language to convey complex technical information and listening and questioning skills to obtain feedback from clients or users

Navigate the world of work

1.3

• Takes personal responsibility for following explicit and implicit policies, procedures and technical requirements

Interact with others

1.5, 4.1

• Selects and uses appropriate conventions and protocols when communicating with clients and others in a range of work contexts

Get the work done

1.1, 1.2, 1.4, 2.1-2.4, 3.1-3.3

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
• Applies analytical processes to resolve technical or conceptual problems
• Uses main features and functions of digital tools to complete work tasks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTSAS425 Configure and troubleshoot operating system software

ICASAS425A Configure and troubleshoot operating system software

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.